How to add Dynamic Pricing to your Booking Calendars

Manage Lanes img

Uncategorized

If you are interested in adjusting prices for certain times and days of the week, this guide will walk you through how it’s accomplished.

Instructions

  1. From your main Dashboard: Click “Manage Lanes

    Manage Lanes img

  2. Choose the calendar you would like to edit and under Actions, Click the $ symbol.
    Click the $ symbol
  3. On the Edit Prices page, Under “Actions”, click the hamburger menu. Please Note: This is only enabled for the booking type(s) you select.

    Under “Actions”, click the hamburger menu

  4. This will bring you to the Price Rules page. To Add a new Price Rule, click the “ADD PRICE RULE” button in the top right corner.

    ADD PRICE RULE img

  5. Price Rules can be implemented for specific hours during the week, days of the week, as well as date ranges.
    In the example below, we will be adding a Price Rule for Friday and Saturday evenings, between 6:00 PM and 10:30 PM.
     
    Price Rules img

Instructions on Adding a Price Rule to Specific Hours:

  1. Enter the Price you would like to receive during those times. This applies to Adults and Children. (if applicable)
  2. Select “Days”
  3. From the Dropdown menu, Select the days you wish to implement the price rule on. In our example, we have selected Friday and Saturday.
    Select the days

  4. Unselect the “All Day” checkbox
  5. Enter the start time and the end time you would like to implement the Price rule for.
  6. In order to activate this price rule, you will need to update the status to “Active”.  By default, your status will be inactive.
    update the status


Once your status has been set to Active, and your price rule submitted, we recommend you test your new price rules on your customer facing front end.

IMPORTANT: You CANNOT have two price rules created for the same time period. If two price rules are created for the same time period, please remember that your original price rule will be the default.

We recommend you make yourself familiar with creating price rules. Remember, if you keep the status as Inactive, your changes will not go live or get posted to your booking calendars. 

8 Features to Look For in Any Booking Software

BOOK NOW

Uncategorized

Whether you are starting your own business that requires a booking system or just looking to improve the one you already use, you certainly want a booking process that is as efficient and innovative as possible.

These days, consumers are used to doing everyday tasks with just a few clicks. Booking services online is expected to be just as easy.

In choosing the right booking software for your business, there are a few things to consider. Not only do you want a system that creates an easy process for the customer, but you also want a platform that is easy to use for your staff.

We have listed 8 features to look for in any booking software that should help you choose the right system for your business.

1. Easy to Use – Customer Interface

Your business should have a user-friendly and easy to navigate software. Booking an appointment or reserving a service should be quick and effortless for your customers. They will thank you for it!

ActiveBooker gives business owners the ability to insert the booking window directly onto their website, or link to their own customized booking page. All clients receive their own booking engine, which is customized to their business.

2. Digital Waivers

Most activities require signing a waiver before participation. This process should be as seamless as possible, especially with larger groups. Having a digital waiver option that can be filled out prior to the reservation, creates a more effective booking experience for the customer while relieving a tedious task for staff as well. ActiveBooker clients receive unlimited digital waivers with their plan.

3. Real-time Booking

As the world becomes more digital, so becomes booking systems. Customers should no longer need to make a phone call, or send an email to inquire about a booking. Businesses no longer need to process booking enquiries manually. Real-time booking allows customers to see available times and dates, and book the time-slot of their choice. Customers are billed instantly, and Active Booker clients receive notifications when a booking occurs.

4. Seamless Integration with Payment Gateways

You need to get paid, and payment integrations are an essential component of any booking software. There are hundreds of payment integrations on the market today, each with its own advantages and disadvantages. ActiveBooker prides itself on its free integration with the most reputable payment processors on the market.

  1. STRIPE:

    Stripe is a popular payment integration that allows users to accept payments online. It offers a wide range of features including the ability to accept payments in multiple currencies and the ability to customize payment forms.
    Creating an account is easy, and your ActiveBooker account manager can assist with this process. Learn more about integrating with stripe at, https://stripe.com/docs/payments

  2. SQUARE:

    Square is a payment integration that allows users to accept payments online or in person. It also includes the ability to accept payments in multiple currencies and customization of payment forms (credit, debit, etc)
    Setting up an account with Square is free. The only costs are when a payment is made from a customer. To learn more about the fees associated with Square, visit: https://squareup.com/ca/en/payments/our-fees

  3. CLOVER:

    Clover has become a hugely popular option for business owners. Processing fees are highly competitive with good customer support and reliable systems. To learn more about Clover pricing and how it works, reach out to our team, or visit: https://www.clover.com/pricing
    Many booking platforms will offer a “Free” booking system, and charge exorbitant fees, upwards of 5-6%. ActiveBooker is one of the only booking solutions on the market that charges a fixed monthly fee to use the platform, independent of revenue. The more you make, the more you keep. ActiveBooker clients have the ability to integrate directly with payment-processors, eliminating the extra fees that many other booking platforms charge.

5. Customer Reminders

Customer reminders are messages or notifications sent to customers to remind them of their upcoming reservation, appointment or event. These reminders serve as helpful prompts to ensure that customers are aware of and prepared for their scheduled activities. Here are some key benefits and examples of customer reminders:

Benefits of Customer Reminders:

  1. Reduce No-Shows: Reminders help minimize the number of missed appointments or deadlines by ensuring that customers have the necessary information and are reminded of their commitments.
  2. Enhance Customer Experience: Reminders demonstrate proactive communication and consideration for customers, improving their overall experience with your business or service.
  3. Improve Time Management: By reminding customers of upcoming events or tasks, reminders assist them in managing their schedules more effectively and avoid any last-minute inconveniences.
  4. Increased Revenue: Ensuring your customers show-up for their activity, means more revenue for you.

6. Automated Emails

Automated emails are sent automatically to customers based on specific actions, or at predetermined time intervals. These automated emails serve various purposes, such as providing customers with a confirmation of their booking, providing digital waivers, sending a reminder, and sending a thank you email with review functionality. Automated emails can serve different purposes, but they all contribute to the customer experience.

7. Accepting deposits

Accepting deposits can be an effective way to secure bookings and reduce the risk of no shows. A booking software should have options for accepting deposits on reservations such as, by percentage (usually for larger bookings) or a fixed deposit (often for smaller bookings). When looking for a software that accepts deposits it is important to ensure that the deposit process is seamless and user-friendly, to ensure a positive customer experience. ActiveBooker gives
business owners the ability to fully customize the customer deposit amounts.

8. Booking Maximums and Minimums

For every activity, there is a capacity requirement.
Let’s assume a group of 10 people would like to book a lane at your axe-throwing venue; however, you only allow 6 customers per lane. ActiveBooker’s “smart booking engine” will adapt to the size of the booking and automatically assign this group of 10 people across 2 lanes.

This small but important feature will save headaches for both staff and customers. If you have unique or challenging booking needs, reach out to our team.

How To Reduce No-Shows at your Venue

Uncategorized

Reduce last minute cancellations

If you own a business that requires advanced booking, I’m sure you have become well acquainted with no-shows. No-Shows can kill your profits, especially on busy nights, where those time slots could have been filled by another customer. Your profitability depends on people showing up for their reservations, on time. When customers don’t show up, you lose money – it’s as simple as that.

Send your Customers a Booking Confirmation Email.

A booking confirmation email serves many purposes. It lets customers know that you have received their reservation, payment, and look forward to serving them. It also gives you the opportunity to let them know your cancellation policy. Cancellation policies should be clear and upfront. Not informing customers of your cancellation policy could potentially lead to negative reviews and feedback.

Automated Reminders

Do you send your customers a reminder text or email prior to their reservation? People are busy….and they forget things. ActiveBooker allows for emails and text messages to be sent to customers at predetermined time intervals.

We recommend an email or text message be sent 24 hours in advance, and another, 2 hours prior. All ActiveBooker clients have the ability to choose the frequency, and delivery option for these reminders.

While occasional reminders can be helpful, bombarding customers with frequent reminders may be perceived as annoying or spammy. Tailor the frequency of reminders to the urgency and importance of the event or commitment.

Enable Deposits or Prepayment

Do you require customers to pay in full at the time of booking?

ActiveBooker gives business owners the ability to customize the prepayment options, by offering the following pre-payment options.

  • Percentage of total booking
  • Flat rate
  • 1 customer amount
  • No pre-payment

While our software does allow for clients to not accept a pre-payment during the booking process, we highly recommend enabling some sort of pre-payment. Pre-payments ensure that the customer is financially invested in their reservation and is more likely to show up. Every business is different, and this is why we give business owners the ability to choose what’s best for them.

What’s your Cancellation Policy?

Cancellation policies are often overlooked by business owners. It’s important to carefully think about and answer these 3 questions:

  1. Do you have a cut-off time on when the cancellation can be made?
  2. If the cancellation happens within 24 hours, will you offer a full or partial refund?
  3. Would you like to give customers the ability to cancel themselves?

All of these options are customizable inside your ActiveBooker cancellation policy dashboard. We also recommend business owners list these policies on their website terms & conditions page.

Overall, by implementing all of these strategies, you can significantly reduce no-shows. Choosing a reservation platform that offers flexible payment options and effective communication tools is crucial. If you would like to view our platform, book a demo here.